FAQS + Contact Us

FAQS

AFTERPAY

Yes we have afterpay.
 

FREE SHIPPING

Orders over $80 receive free shipping just select free shipping from shipping options at checkout.

SHIPPING & HANDLING

All items are sent via Australia Post/Courier. At checkout, you will be given the option of choosing either Standard Postage or Express Postage. This price includes the packaging of products, post box/satchel and tracking.
Sass & Pony will not be held responsible for any lost items, once handed over to Australia Post/Courier. It is your responsibility to check the tracking information sent via email.
If your parcel is returned to us as it has not been collected from an Australia Post/Courier depot/mail centre within the time frame detailed by Australia Post/Courier, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.  

If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN. 

Please allow 3-4 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post/Courier to deliver your package (2-20 days as per the Australia Post/Courier websites via the standard service). Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post/Courier in regards to the actual postage of your item. Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel. By fulfiling an order with Sass and Pony you have acknowledge this information and have made a purchase based on the postage information given. 
 
PLEASE NOTE - We DO NOT ship internationally at this time. Due to the extended shipping times and increased costs. Any international orders will be refunded.
 

RETURNS

We are unfortunately unable to exchange items due to change of mind.
If the item is broken/damaged due to a defect (rather than mistreatment) and was purchased within the last 7 Days, please send us an email with a photo and a brief description and proof of purchase.
Due to the limited nature of some of the items stocked a replacement may not be able to be sent in this case a refund will be issued. Custom items may take up to 4 weeks to be replaced.

SOLD OUT STOCK

Relax! Breath! it will be okay! Anytime something online says "sold out" there is a reason this could be due to materials being out or something similar, stock will be updated each week. Everything gets restocked other than sale items. However due to the limited nature of some stocks they may not be able to be restocked. So if you want something grab it and don't risk missing out. Keep up to date on our instagram page @sassandpony or Sass and Pony on facebook!
 
For any other questions or enquiries please complete form